Processing a new helper take 6-8 weeks, under normal circumstances, if this helper finds a new employer she can start the processing, then leave to go to her home country, then come back to HK when all the papers are complete to start work with a new employer.
A helper has a right leave a job by giving one months notice, just as an employer has the right to give her one months notice. If she leaves she is entitled to pay up to the last day of employment, air fare door to door expenses to her home country.
She can look for another job anytime.
Heikeli, do you know for sure her employers are treating her unfairly? do you know the employers personally? or is it just what the employee says- she could be looking for 'greener pastures' and fabricating circumstances, if she is really working 24/7 how can she let people know she is unfairly treated, if she never has any time off, and allowed no phone calls.
If you personally are thinking of hiring her, then it might be a good idea to find out more about her employers if you can,they may be reasonable people or slave drivers! to judge the helpers situation for yourself.
Just an example-----
My next door neighbour used to employ a couple, man and wife helpers, when wifes contract came up near renewal, she wanted a rise in pay-boss said NO, so she started telling the most awful lies about her employers, which were spread by other helpers she told these 'tales to', according to her he was the most evil boss ever. She left when her contract finished with him, and her husband left a few months later when his contract finished.
He stayed in their home country with their child, as they couldn't find another job as a couple. Then she had 3 more jobs on hK island, the longest lasting 3 months, she was fired from each one, a compulsive lier, and causing trouble, these poor employers were 'taken in' by her lies.
These two helpers I give as an example, used to have a great time next door, they used to invite their friends to the house most weekends when the boss was away, their friends stayed over ,they had a big BBQ party with lots of friends from their Christian Church one Christmas, I found out later, the boss knew nothing about this!! and wouldn't have allowed it.
They had lots of free time during the day, and the husband helper used to do various courses on certain afternoons in the week.
I also saw this lady helper wearing the clothes of the boss's wife, when they were both away at weekends.
According to this helper, she told others that her boss always shouted at her, she didn't get much time off, the boss p'd in the wash basin, etc etc etc.
He hired one new female helper in their place, and she does more than the couple did, she doesn't abuse her boss's home, and has plenty of time to her self as well.
If the helper is honestly mis-treated, then she has protection from the labour department, she is entitled to one full day off per week, and reasonable rest periods during a 24 hour period, but it is up to her to contact them, she is probably aware of her rights.