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Complaint against a credit card company Posted by john5023 (428 days ago) If I have a complaint against a credit card issuer, where should I lodge it? (I am based in Hong Kong) Find what you are after in our Hong Kong A-Z Directory  Posted by HK1 (427 days ago) Can you prove you send the merchant a termination notification, and prove they got it? If not, I think you will have a long battle ahead of you (I am based in Hong Kong) Posted by gdbill (427 days ago) It shouldn't be too difficult to dispute as it is up to the merchant to prove that they have authorization to charge you. However, if you refuse to assist the bank in its investigation / rectification of the issue, they can adversely effect your credit rating and likely sue you. (I am based in Guangzhou) Posted by Saikunga (427 days ago) we had something similar happen to us - we went to the credit card company, asked what was going on? Who in particular gave the authority to use the new number - this is traceable and they were held accountable. It was reversed and they haven't done it since. (I am based in Hong Kong) Posted by associates (424 days ago) A complaint may be lodged at the Monetary Authority or Consumer Council. (I am based in Hong Kong) |
