HSBC - Account cannot be operated

Posted by _Argus__ (31 days ago)

I've tried to deposit rent into my landlord account and I got error code 04 (Cancelled) which stands for "Account cannot be operated"
Then I tried to walk in and deposit in person, the staff wouldn't tell me what is wrong but advised not to deposit after 10 mins of discussion.
I tried to call the landlord, but couldn't reach. "The number you've dialled is temporarily disconnected."
I don't know how to reach him.
My questions are:
1) What does "Account cannot be operated" mean?
2) What would be logical next step?

Thank you.

(I am based in Hong Kong)

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Posted by GreenValleys (31 days ago)

I'd be withholding the rent until he chases you - and then you can detail everything you've done.

(I am based in Jakarta)

Posted by punter (27 days ago)

The account may have been frozen legally.

(I am based in Hong Kong)

Posted by aussieinla (27 days ago)

I don't quite know what happens but I have been told if you die in HK without a will all your accounts are frozen until a court case can be held to determine would should have access to the accounts. Maybe??

(I am based in Hong Kong)

Posted by Hen (27 days ago)

Have you lived in the apartment for a long time?. It might be worthwhile contacting the agent who helped you rent the apartment. They may have a residential address you could write to for your landlord. Is his/her residential address on your contract?

(I am based in Hong Kong)

Posted by denisiel (27 days ago)

Make sure you document that you tried to pay the rent as described above in a letter and send by registered mail to your landlord's address of notice in your tenancy agreement. You may wish to also inform your real estate agent as well and document in writing.

(I am based in Hong Kong)

Posted by _Argus__ (27 days ago)

I've lived there for 3 years and we've had minimal contact. Only by mobile phone.
The agent who found the flat for us went out of business about 2 years ago. I'm not sure about residential address. I'll go home and check the contract if there's a residential address on the contract or not. Thanks for the ideas, if I find the address I'll send a registered mail. I hope it's not as bad as death.

(I am based in Hong Kong)

Posted by drm888 (8 days ago)

Send a letter to the Landlord at the legal address. It should be noted on the lease.

(I am based in Hong Kong)