Posted by TKO648 (283 days ago)
If anyone has a good alternative to Zuji, please let me know.
After the umptieth bad experience with them I'm fed up - crap or no service - e-mails remain not or poorly answered, good luck getting through their hotline (7min wait has been the quickest!).
My last ordeal, this month, took me 3 weeks before getting some kind of answer though I ended up contacting the airline directly myself for a proper answer (phone picked up in 5 seconds, problems solved in 5 minutes).
Sigh. Any alternative, most welcome.
(I am based in Hong Kong)