Key Responsibilities
- Ensure all settlement and corporate actions tasks are timely settled according to clients instruction and the rules laid down in the Procedure Manual
- Work closely with stakeholders to ensure high clients service levels
- Resolve all problematic transactions on operations and proactively work closely with internal & external parties to pre-empt potential service level issues.
- Ensure all failed trades / un-reconcile items are properly managed and resolved
- Ensure adhoc projects and supporting duties assigned are satisfactory and promptly accomplished
- Motivate, train and develop staff to achieve high quality services to clients and avoid errors
- Monitor the productivity and capacity in the team to cope with volume surges
- Fulfill and adhere to Audit, regulatory and legislative requirements
- Handle customers complaints and incidents. Investigate into the dispute cases, provide suggestion and resolution to resolve them
- Develop Procedure manual or controls for avoid operational risk and finance loss
- Provide administrative support to team head of INO (e.g. staff security control, service pledges report)
- Ensure proper risk management control of daily operational tasks, resolve business problems and irregular items
- Support the business in meeting its obligations on the prevention of Money Laundering under the Group s policy and standards, and under local Laws and Regulations
- Communicate with Custodian / Depository / Execution Broker effectively and ensure support business efficiently
Requirements
- Post-secondary education or above
- Minimum 8 years of solid operational experience on investment product operations
- Previous experience of people management is preferred
- Thorough knowledge of banking policies, operational procedures and banking law
- Familiar with equities & investment operations process
- Proficient in MS Office
- Good command of both written and spoken English and Chinese (including Putonghua)
For more details about career opportunities with the Bank, please visit our website http://www.cncbinternational.com/careers/en/index.jsp. Please apply with full resume stating current and expected salaries.
Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months.
China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment. All employment decisions will be made in a non-discriminatory manner.