Application Support (Prime), Investment Bank

Responsibilities:

• Respond to user inquiries and issues related to software applications, troubleshoot problems, and provide timely and effective resolution. This may involve diagnosing and resolving software bugs, configuration issues, or user errors.
• Manage and prioritize incoming support requests or incidents through a ticketing system, ensuring timely resolution and appropriate communication with users. Escalate complex or critical issues to higher levels of support or development teams as necessary.
• Monitor the performance and availability of software applications, identify potential issues or trends, and take proactive measures to ensure smooth operation. Perform routine maintenance tasks such as applying patches, updates, or configuration changes.
• Document support processes, troubleshooting steps, and resolutions to build a knowledge base for future reference. Create and maintain user guides, FAQs, and other support documentation to assist users in resolving common issues.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
• Good SQL knowledge, can understand C# at work level
• Good understanding of swaps, repos, triparty financing
• Experience in troubleshooting and resolving application issues
• Familiarity with incident management processes and ticketing systems
• Excellent communication skills, both written and verbal