M365 - Technical Business Analyst

GreySpark is a leading specialist consultancy offering business, management and technology consulting services. We are at the heart of the capital markets industry, specialising in mission-critical areas of our clients’ businesses. Our workforce of 100+ professionals are based in London & Hong Kong.

GreySpark Partners - Hong Kong - Full time

Salary: Negotiable

We are looking for a M365 - Technical Business Analyst

Job Description

  • Collaborate with business stakeholders to understand their requirements,goals,and challenges related to Microsoft 365 solutions.
  • Conduct thorough analysis of business processes,workflows,and systems,identifying opportunities for improvement and optimization using Microsoft 365 technologies.
  • Gather and document functional and technical requirements, ensuring they are aligned with business objectives and Microsoft 365 capabilities.
  • Translate business requirements into technical specifications,including system architecture,data models, workflows,and integration points.
  • Collaborate with cross-functional teams,including solution architects,developers,and project managers,to ensure effective implementation of Microsoft 365 solutions.
  • Assist with the configuration and customization of Microsoft 365 applications,such as Purview,lntune, Exchange Online,SharePoi nt Online,Teams and Power Bl,to meet business requirements.
  • Conduct user acceptance testing (UAT) and quality assurance (QA) to ensure Microsoft 365 solutions meet the defined requirements and business needs.
  • Provide training and support to end-users,helping them adopt and effectively utilize Microsoft 365 applications and features.
  • Stay up-to-date with the latest Microsoft 365 technologies,features,and updates, and provide recommendati ons for leveraging new capabilities to drive business value.
  • Monitor and analyze the performance of Microsoft 365 solutions,identifying areas for improvement and implementing corrective actions as needed.
  • At least 2 years of M365 suite product / tools 1st line support experience.
  • Proven experience as a Business Analyst,with a focus on Microsoft 365 technologies.
  • In-depth knowledge of Microsoft 365 module,including Purview,lntune, Exchange Online,SharePoint Online,Teams and Power Bl.
  • Strong understanding of business processes and workflows,with the ability to analyze and document complex requirements.
  • Experience with business process mapping,requirements gathering,and solution design using industry-standard methodologies.
  • Excellent analytical and problem-solvingskills,with the ability to think critically and propose innovative solutions.
  • Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders and technical teams.

To apply for the position of M365 - Technical Business Analyst, please send your CV  to careers-hk@greyspark.com.