Head of Corporate Client Service

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. And to get there, we need leaders with the courage, clarity and humanity to inspire, guide and support their teams to thrive every day - in th

AIA International Limited. - Hong Kong - Full time

Salary: Competitive

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

And to get there, we need leaders with the courage, clarity and humanity to inspire, guide and support their teams to thrive every day - in the work they do and the life they live. Our leaders always have and will play a vital part in our journey to help more people live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everyone.

If you sound like that leader, read on.

About the Role
• Lead and be responsible for Corporate Client Servicing function to ensure effective and efficient management of all operations-related and customer service-related matters.
• Drive and deliver quality results to support Corporate Solutions (employee benefits and pensions) business priorities and ensure compliance with the relevant regulatory requirements, obligations and corporate policies.

At AIA, we've started an exciting movement to build a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From encouraging meaningful connections with customers, partners and other partners, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have an important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in building a better future, read on.
  • Lead and be responsible for Corporate Client Servicing function to ensure effective and efficient management of all operations-related and customer service-related matters.
  • Drive and deliver quality results to support Corporate Solutions (employee benefits and pensions) business priorities and ensure compliance with the relevant regulatory requirements, obligations and corporate policies.
Roles and Responsibilities:

Customer Management
  • Formulate corporate client servicing and retention strategies
  • Formulate service-to-sales strategies
  • Listen to client and intermediary feedback and collaborate with relevant customers ensure quality services are delivered to members and clients
  • Stay ahead of major developments relating to market development
  • Meet the key performance benchmarks, as well as compliance and customer service standards
Operational Efficiency
  • Ensure operating procedures, practices, reporting and controls align with all regulatory requirements
  • Optimise operational efficiency
  • Supervise the employee benefits plan / policy setup and registration
  • Set up operational and servicing targets. Formulates plans for monitoring and continuous improvement
  • Develop and implement operational changes or evaluations with response to the business focus, market requirements and customer value proposition. Actively support the new development of end-to-end system
  • Lead the cost spending and budget
Risk and Compliance
  • Timely respond and act upon all identified gaps including breaches, incidents, and audit findings in accordance with incident reporting policy and related standards.
  • In response to the latest regulatory requirements as imposed by the regulators, formulate plan to identify gaps and improvement areas. Implement effective control and reporting mechanism.
Financial Management
  • Contribute to strategic targets such as VONB, OPAT.
People Management
  • Supervise and lead people resources to support business critical metrics
Other Responsibilities
  • Perform any other duties and projects as assigned.
  • Key projects including eMPF onboarding
Minimum Job Requirements:
  • University graduate or equivalent experience with minimum 15 years employee benefits operations or pensions customer services experience of which 6 years in managerial positions.
  • Extensive knowledge on employee benefits and pensions business
  • Excellent communication, interpersonal skills and presentation skills
  • Excellent leadership and collaboration ability
  • Self-motivated and customer orientated
  • Sound problem solving and decision making skills
  • Skills in planning and organizing with a strategic approach
  • Good time/project management skills
  • Effective staff mentor / counseling skills
  • Strong people management capability
Others:
  • You are preferred to acquire the license of Insurance Authority (IA) (Paper 1,2, and 3) or Required Provident Fund Schemes Authority (MPFA) (Paper 4)
  • You are required to acquire the relevant license(s) if your job involves regulated activities
  • Ensure team members who perform regulated activities have acquired the relevant licenses and fulfilled the licensing requirements
  • We offer comprehensive employee benefits e.g. group medical insurance
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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