About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.
Reporting to the Manager of Customer Services, you are responsible to assist Manager to lead the team to provide a full range support to Customer Services Team, including staff training, operation support and mainly on campaign management for digital & compliance related projects.
Main Responsibilities: - Collaborate with different departments/ business units on digital and regulatory campaign development for Customer Services Team
- Review User Requirements, Functional Specifications, UAT Test Plans and conduct UAT test cases to ensure system settings are able to meet user requirements and standards
- Review and comment marketing materials. Collect feedback from frontlines and revert to related departments/ business units for operation/ services enhancement
- Support staff training for Customer Services Team, including new joiners and existing staff members
- Support develop/comment Operation Manuals to ensure the end-to-end workflow by Customer Services team are comply with bank's policy or regulatory requirement committed by the bank
- Support develop/modify MIS Report for result tracking
- Support to ensure staff complies to internal guidelines, legal and regulatory requirement when delivering job duties
To meet the challenge, you should have the following qualifications and attributes: - University degree with minimum 5 years customer services experience in retail banking / consumer products / digital services, or lower academic qualifications with substantial years of relevant experience.
- Experience in compliance & digital banking services is preferred
- Good knowledge of Retail Banking Call Centre operation flow, campaign/project development and perform UAT
- Ability to work in a team, jointly driving project with other teammates
- Strong Product, System & Operation sense
- Excellent presentation and communication skill in both English and Chinese
Please note that only shortlisted candidates will be notified.