Manager, Merchant Business Planning - Hang Seng Bank (HK)

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Unsecured Lending & Payment - Wealth and Personal Banking

Hang Seng Bank Limited - Hong Kong - Full time

Salary: Competitive

Job description
A Career with Hang Seng Bank


Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Unsecured Lending & Payment - Wealth and Personal Banking
We are currently seeking a high caliber professional to join our department as Manager, Merchant Business Planning.
Principal responsibilities
• Monitor the Merchant Acquiring business performance, lead the team to perform regular reporting and have oversight on the IT budget and Operating Expenses
• Lead the team to conduct regular Compliance and Global reviews such as annual product review etc
• Manage the Merchant Relationship Manager (MRM) Handbook to ensure the Handbook is up-to-date
• Facilitate Relationship Managers to conduct regular reviews according to the Handbook
• Assist the Head of Merchant Business to develop business strategies especially on cost control and income generating
• Oversee GZC performance on Merchant Support
• Drive ad hoc projects if any

Requirements
  • University degree, in a related discipline or other relevant qualifications
  • Minimum 8 years of relevant experience in project management or risk control and monitoring especially digital transformation, marketing, direct sales, lending business, merchant business and sales & distribution
  • Well-versed in latest payment technologies and business models. Proven experience in translating technology enablement into customer-centric solutions for consumer payment and merchant acceptance
  • Strong business acumen with problem solving skills and strong sense on doing the right thing especially on risk and control side
  • Excellent written and verbal communication skills. Proficiency in both spoken and written English and Chinese
  • Strong ownership and servicing mindset to ensure efficient and effective customer service processes
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

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