1ã€Manage a portfolio of institutional clients, providing tailored support to ensure their success with our products and services.
Develop and implement customer success strategies that enhance client retention, expansion, and overall satisfaction.
Collaborate with cross-functional teams to address client needs, identify upselling opportunities, and drive account growth.
Conduct regular check-ins and strategic reviews with clients to gather feedback and align services with their evolving requirements.
2ã€Establish initial contact with issuers and built strong relationships through effective communication and understanding of their business needs.
Coordinate and facilitate the onboarding process for new issuers partners, ensuring a smooth transition and integration with our services.
Negotiate contracts and agreements that foster mutually beneficial partnerships.
Stay abreast of industry trends and competitor activities to inform strategic business development initiatives.
Skills:
Customer Relationship Management
Client Engagement Strategies
Cross-Functional Team Collaboration
Market Analysis and Trend Identification
Excellent Communication and Presentation Skills
Languages:
English, Cantonese, Chinese