General Complaint Handling Manager, Retail Bank

Your new company

• As a contributor of the team, you will manage the end-to-end process of handling retail banking general complaints, written or verbal.
• Liaise with various departments and external parties to gather necessary information and provide comprehensive responses.
• Ensure compliance with regulatory requirements and internal policies.
• Maintain accurate records of all complaints and resolutions.
• Prepare reports and analyses on complaint trends and outcomes.
• Provide training and guidance to junior staff on complaint handling procedures.
• Identify areas for improvement in the complaint handling process and implement changes as needed

• Bachelor's degree in a related field.
• Minimum of 7 years of experience in complaint handling, or a related role within the banking and financial services industry.
• Excellent written and verbal communication skills in English and Chinese.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple tasks simultaneously.
• High level of integrity and professionalism.

What you need to do now

• If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @22307474. Alternatively, you can send Keith your updated CV to keith.ho@hays.com.hk. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.