A top-notch retail bank is hiring for a Complaint Handling Manager for their General Banking Complaints Team
Your new company - As a contributor of the team, you will manage the end-to-end process of handling retail banking general complaints, written or verbal.
- Liaise with various departments and external parties to gather necessary information and provide comprehensive responses.
- Ensure compliance with regulatory requirements and internal policies.
- Maintain accurate records of all complaints and resolutions.
- Prepare reports and analyses on complaint trends and outcomes.
- Provide training and guidance to junior staff on complaint handling procedures.
- Identify areas for improvement in the complaint handling process and implement changes as needed
Your new role - Bachelor's degree in a related field.
- Minimum of 7 years of experience in complaint handling, or a related role within the banking and financial services industry.
- Excellent written and verbal communication skills in English and Chinese.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple tasks simultaneously.
- High level of integrity and professionalism.
What you need to do now
- If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @22307474. Alternatively, you can send Keith your updated CV to keith.ho@hays.com.hk. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
