Our client, a prestigious investment banking firm, is seeking a dynamic and proactive Technical Support Engineer. The ideal candidate will possess a strong technological background, a commitment to delivering exceptional service, and a genuine enthusiasm for professional growth. Familiarity with financial markets and trade lifecycle processes will be an advantage.
Responsibilities of the Role:
- Diagnose and resolve PC-related hardware, printer, and software issues, escalating to second-level IT support or third-party vendors as necessary.
- Install and troubleshoot various computer-related tasks, including network, systems, printers, IPT, software, and hardware.
- Provide support for dealerboard systems and daily office automation systems.
- Function as an IT helpdesk representative, handling support calls during assigned shifts.
- Manage user requests for purchases and service subscriptions.
- Update IT inventory, documentation, and procedures.
- Oversee the internal relocation of PCs, LCDs, and printers.
- Set up and troubleshoot internal video conference meetings.
Required Skills for the Role:
- Bachelor's Degree in Computer Science or Information Technology, or similar.
- Minimum of 2 years of experience in technical support, including network administration and system operations.
- Proficient with market data systems and third-party applications, such as Reuters, Bloomberg, EBS, and Etrali.
- Strong knowledge of Active Directory, DNS, MS Exchange, and MS SQL.
- Excellent communication skills, capable of interacting with users at all levels; ability to work both independently and collaboratively in a team.
- Proficiency in spoken and written English, Mandarin, and Cantonese.
- Availability for shift work, on-call support, weekends, and public holidays.
- Candidates with experience in front office and private banking support will be preferred.
- Successful candidates will be offered a permanent position.
"Sanderson-iKas" is the brand name for the following companies incorporated in Hong Kong: Sanderson Solutions International (Hong Kong) Limited (Business Registration no.53741924) and iKas International (Asia) Limited (Business Registration no.39818987)
Website: www.sanderson-ikas.hk
