Key Responsibilities:
- Lead the major incident management process, ensuring timely and effective resolution of incidents to minimize impact on business operations.
- Coordinate and communicate with senior stakeholders, providing clear and concise updates on incident status and recovery efforts.
- Develop and maintain incident management plans, including escalation procedures and communication protocols.
- Oversee the technical recovery process, working closely with IT teams to ensure swift resolution and service restoration.
- Conduct post-incident reviews and analysis to identify root causes and implement measures to prevent future incidents.
- Collaborate with cross-functional teams to improve incident management processes and ensure alignment with overall business objectives.
- Maintain and update incident management documentation, ensuring accuracy and accessibility for all stakeholders.
- Provide leadership and guidance to the incident management team, fostering a culture of continuous improvement and responsiveness.
- Develop and deliver training programs to enhance incident management capabilities across the organization.
- Monitor industry trends and best practices to ensure the companys incident management approach remains current and effective.
Qualifications:
- Bachelors degree in Information Technology or a related field.
- Extensive experience in incident management, preferably in a leadership role.
- Strong technical background with the ability to understand and oversee complex technical recovery processes.
- Exceptional communication and interpersonal skills, with the ability to effectively engage and influence senior stakeholders.
- Proven ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Strong analytical and problem-solving skills, with a focus on continuous improvement.
- Experience in developing and implementing incident management plans and procedures.
- Familiarity with industry-standard incident management frameworks and tools.
- Leadership experience with a track record of building and leading high-performing teams.
If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Danny Kwan at resume@pinpointasia.com and put Major Incident Management Lead - Enterprise Mission Critical Tech in the subject header.
Data provided is for recruitment purposes only.
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