At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.
So if you believe in inspiring a better future, read on. About the Role Strategize, plan, design, and develop programs by specifying training objectives, content, activities, and methods in program design to meet the identified training and business needs. Supervise and support team members in delivering quality training support. Support for the training competency development of trainers in the department
Roles and Responsibilities: Planning and Management
- Develop short-term and long-term plans with Department Head on section and department structure, policies, training & development strategies, and service benchmarks in order to accomplish the Company mission and training mission
- Propose strategic business plan and budget to respective Section Head in achieving training goals
- Support Department Head and Directors as a coordinator to plan and execute the required training programs to other distribution channels, including but not limited to Agency, Partnership Distribution Channels, and other stakeholders, to enhance and improve continuously their activity and productivity
- Prepare annual budget for respective functional section
- Plan and organize the work of subordinates to ensure that performance objectives established are achieved
- Act as a project driver in leading projects, events, functions, seminars, etc. arise from the department's strategic/operational business plan
People Development
- Manage the succession planning of the responsible area by reviewing and identifying potential successors, further to implement training and development activities to ensure the succession planning is effective
- Develop core competencies to align trainers' quality and assess development needs
- Lead the Train-the-Trainer Program
- Perform as Master Trainer to enhance training knowledge and skills of other trainers in the department
- Design staff development activities, provide guidance and support to team members to assess personal competencies, values, goals and career plans, so as to develop activities to increase staff productivity
- Supervise team members and ensure work effectiveness and efficiency
- Monitor and evaluate periodically with team members on work performance
New initiatives / Project
- Participate in new business initiatives / project arising from the department's strategic/operational business plan
Design & Maintenance
- Design, develop, implement, and maintain programs by specifying training objectives, content, activities and methods in program design/plan to meet with the identified training and business needs
- Identify training needs for agency force and translate training needs into training plans.
- Evaluate training effectiveness and revamp contents and methods if needed.
Training Delivery
- Execute and deliver quality and effective training to target group in agency force (including but not limited to Agency, Partnership Distribution Channels, and other stakeholders) that are aligned with Company's KPI
Others
- Perform other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements
Minimum Job Requirements: - University / College graduate plus 10 years relevant experience, including 6 years managerial exposure
- Good training sense in terms of course development, design and evaluation
- Good presentation, communications, and facilitation skills
- Proficient in written & spoken English
- Knowledge in insurance industry preferred
- PC and Mac skills in some office operating software
- Good management skills
- Proactive, mature, initiative, customer service oriented, willing and able to learn, team player, trustworthy
Others: - You are required to obtain relevant license if your job involves in regulated activities
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
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