Customer Analytics & Data Science Manager

Responsibilities: Collaborate with business teams to identify business insight from data, covering the entire customer engagement journey, including acquisition, on-boarding, usage growth and retention/anti-attrition for the entire spectrum of personal banking products/services Proactively engage business teams to understand their business problems Formulate an innovative analytic framework to effectively study the data with customer centric perspective Explore the data, identify the business in

Bank Of China (Hong Kong) Limited - Hong Kong - Full time

Salary: Competitive

Responsibilities:
  • Collaborate with business teams to identify business insight from data, covering the entire customer engagement journey, including acquisition, on-boarding, usage growth and retention/anti-attrition for the entire spectrum of personal banking products/services
  • Proactively engage business teams to understand their business problems
  • Formulate an innovative analytic framework to effectively study the data with customer centric perspective
  • Explore the data, identify the business insight and consolidate the findings into an easy to understand structure
  • Present the findings to senior management and business
  • Develop and manage different portfolio management reports to effectively monitor the business
Requirements:
  • Degree holder with major in quantitative, numerical science, computer science or related disciplines
  • At least 5 years relevant working experience, preferably in financial services industry with proven track record and exposure in customer analysis, database marketing, report tracking and automation
  • Proven competence in data processing of huge volume of data by SAS and use of different office tools, such as Excel and PowerPoint
  • A mature self-starter with strong drive, solid analytic mind, remarkable problem-solving skills and good soft skills, including interpersonal, negotiation and project management
  • Open-minded and receptive to different new ideas
  • Excellent communication and presentation skills with good command of English and Chinese in both spoken and written. Fluent in Putonghua is an advantage
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