Production Support

What You'll Do: Master the end-to-end workflows, systems, and client integrations. Dive deep into logs, code, and databases to troubleshoot and resolve issues. Own incident response and act as the trusted escalation point for clients. Partner with core engineering to escalate and resolve complex problems. Rotate weekend on-call (1 in 3 weeks). Build and maintain a world-class knowledge base with dev teams. Document solutions and support guides. Coordinate with market data vendors and external pa

Morgan McKinley - Hong Kong - Full time

Salary: Competitive

What You'll Do:
  • Master the end-to-end workflows, systems, and client integrations.
  • Dive deep into logs, code, and databases to troubleshoot and resolve issues.
  • Own incident response and act as the trusted escalation point for clients.
  • Partner with core engineering to escalate and resolve complex problems.
  • Rotate weekend on-call (1 in 3 weeks).
  • Build and maintain a world-class knowledge base with dev teams.
  • Document solutions and support guides.
  • Coordinate with market data vendors and external partners.
  • Keep stakeholders informed with clear, timely updates.
Must-Have Skills:
  • Fluent in both technical and business language.
  • Python scripting to automate routine tasks.
  • Proven ownership of incidents and user requests.
  • Process-driven: build and document support workflows.
  • ITIL-aware with production support experience in dynamic environments.
  • Strong SQL on enterprise RDBMS (Sybase/DB2 a plus).
  • Comfortable with Linux/UNIX, Python, and Java.
  • Analytical mindset with excellent debugging skills.
  • Collaborative team player; global experience a plus.
Nice-to-Have:
  • Exposure to observability and SRE principles.
  • Familiarity with financial markets and data.
  • Hands-on Java development.
  • Experience supporting reference data systems or middleware.


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