Credit Control/ Payment Specialist

Exciting Opportunity with Leading Insurer Your new company You will be joining a leading insurer to support on their credit control department. Your new role Recovering outstanding payments for policies, deductibles, or overpayments. Negotiating payment plans that are feasible for both the company and the debtor. Resolving claim discrepancies and identifying issues related to underpayments or denials. Maintaining accurate records of all collection activities to ensure compliance with legal and i

Hays - Hong Kong - Full time

Salary: HKD20000 - HKD23000 per month

Exciting Opportunity with Leading Insurer

Your new company

You will be joining a leading insurer to support on their credit control department.

Your new role

  • Recovering outstanding payments for policies, deductibles, or overpayments.
  • Negotiating payment plans that are feasible for both the company and the debtor.
  • Resolving claim discrepancies and identifying issues related to underpayments or denials.
  • Maintaining accurate records of all collection activities to ensure compliance with legal and industry regulations.

What you'll need to succeed

  • Communication & Negotiation: The ability to handle difficult, sensitive conversations with tact, empathy, and professional composure.
  • Technical Proficiency: Experience with CRM tools, billing software (e.g., Epic, Cerner), and Microsoft Excel for tracking and data analysis.
  • Regulatory Knowledge: Familiarity with the Fair Debt Collection Practices Act (FDCPA) and state-specific insurance regulations.
  • Core Traits: Strong problem-solving skills, high attention to detail, and the resilience to handle frequent rejection in a high-volume environment.

What you'll get in return

  • Work life balance
  • Great opportunity to step into the FS industry
  • Competitive salary package

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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