Jokes in HONG KONG BUSINESS !!

A southeast asian woman is working as an office manager in a foreign firm with regional offices. Unbelievable, she requested free custom sample. I really want to tell her even she goes to the shops in the street, they cannot offer free of charge samples. I do not understand why many people are like that in main commercial locations, they expect and do business like that. They are unwilling to pay but requesting free of charge professional services in business ? I mean even in UK or US, they can't expect free of charge custom made samples ! How could they expect this free offer in this city ? I really hope those expats hire the right employees and they do not expect free of charge services in business !