IT Change and Incident Manager, Banking, 45k

A leading bank is looking for an IT Manager to drive IT change, incident and problem management, enhancing governance, stability.

• Drive and chair IT Change Management meetings to review, evaluate, prioritize, and authorize change requests.
• Assess and approve change submissions, while coordinating Change Advisory Board (CAB) meetings for significant or high-risk changes.
• Track the progress of all change activities, ensuring timely implementation, closure, and follow-up of outstanding issues.
• Develop and deliver regular management reports, dashboards, and KPI updates to stakeholders, highlighting service performance, risks, and key initiatives.
• Maintain and enhance change management standards, procedures, guidelines, and supporting documentation.
• Deliver user awareness sessions and training to promote adherence to change management processes and controls.
• Manage the end-to-end Incident and Problem Management processes, ensuring incidents are handled, escalated, resolved, and closed in accordance with established governance standards.
• Facilitate periodic Incident and Problem Review meetings with relevant technology teams to identify root causes, lessons learned, and preventive measures.
• Continuously review and update incident and problem management policies to support operational effectiveness and evolving business needs.

• Degree holder in Information Technology, Computer Science, Information Systems, or a related discipline.
• At least 5 years of hands-on experience in IT Service Management, with strong exposure to Change Management, Incident Management, and Problem Management.
• Good knowledge of ITIL best practices and IT governance frameworks such as COBIT and ISO 20000, with strong risk management and control awareness.
• Demonstrated experience in project delivery and stakeholder management, with the ability to coordinate across multiple teams.
• Strong analytical and troubleshooting skills, with the ability to perform effectively under pressure and manage competing priorities.
• Self-motivated team player with a proactive mindset, strong interpersonal skills, and a willingness to take ownership of challenges.
• Excellent communication skills in English, Cantonese, and Mandarin, both written and spoken.
• ITIL certification or equivalent service management certification would be an advantage.
• Candidates with varying levels of relevant experience may be considered for different seniority levels.