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Business Support Manager (Private Bank ARM team lead)

PeopleSearch Hong Kong
Full time Permanent On-site HK$70k - HK$90k

About the job

 Our client is a leading private bank in Hong Kong. We are seeking an experienced professional to lead a team of Assistant Relationship Managers (ARMs) and ensure quality client service, smooth operations, and strong compliance standards.

Responsibilities
  1. Lead, train, and provide day-to-day guidance to a team of ARMs
  2. Coordinate team resourcing and backup arrangements
  3. Ensure quality client service and timely resolution of service and operational issues
  4. Support trade booking and settlement, account documentation, payments, and securities transfers
  5. Participate in system testing, process improvements, and ad-hoc projects
  6. Work with frontline, KYC, and operations teams in Hong Kong resolve outstanding matters
  7. Ensure compliance with operational risk policies, sales procedures, and internal guidelines
  8. Oversee name screening, ongoing reviews, client documentation, and related compliance trackers
  9. Review general expenses and business-trip requests, ensuring proper approval and audit trails

Requirements
  1. Minimum 7 years’ experience as an ARM or Business Manager in Private banking
  2. Degree in Finance, Business Administration, or related discipline preferred
  3. Familiar with trade settlement, account opening, payments, and securities transfers
  4. Strong organisational, client-servicing, communication, and multitasking skills
  5. Fluent in Cantonese is required; Proficiency in spoken English and Mandarin

PeopleSearch

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