Trade Client Support

Morgan McKinley Hong Kong

Full time Permanent On-site HK$31k -35k pm

About the job

Responsibilities:

Address complex inquiries from retail and institutional partners via phone, email, digital ticketing systems, and live chat.
Investigate and resolve intricate issues related to trade executions, order routing protocols, position liquidations, trade busts, and general account management.
Analyze systemic technical issues, break down complex operational bottlenecks, and propose data-driven recommendations for platform and workflow enhancements.

Requirements:

At least 1-2 years of relevant experience within the financial services or fintech sector.
Possession of (or the immediate capability to obtain) local regulatory licenses, such as HKSI Paper 1 (Type 1, 2, and 3) or FINRA Series 7.
Familiarity with Bloomberg terminals, UNIX environments, or basic scripting/programming is a distinct advantage.
Good understanding of diverse financial instruments, including Equities, Derivatives (Options/Futures), Foreign Exchange, and Fixed Income.
Professional fluency in English, Cantonese and Chinese.
A proactive self-starter with a strong analytical toolkit who takes full accountability for project delivery.