Assistant Manager - General Banking Service, Customer Service

• Leading banking group
• Provide excellent client services for corporate/ FI clients

About Our Client

This opportunity is with a well-established organization within the financial services industry. The company operates on a large scale, offering comprehensive banking and financial solutions, and is committed to delivering high-quality service to its customers.

Job Description

• Managing day-to-day operations in general banking services to ensure smooth and efficient workflows.
• Providing exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
• Overseeing and improving operational processes to enhance customer satisfaction and service quality.
• Collaborating with internal teams to ensure compliance with regulatory requirements and company policies.
• Monitoring and analyzing service metrics to identify areas for improvement and implement solutions.
• Training and mentoring team members to maintain high service standards.
• Supporting the implementation of new banking products and services to meet customer needs.
• Building and maintaining strong relationships with customers to promote loyalty and trust.

The Successful Applicant

• A strong understanding of general banking operations and customer service principles.
• Excellent communication and interpersonal skills to interact effectively with customers and team members.
• Proven problem-solving abilities to address customer concerns and operational challenges.
• Familiarity with compliance and regulatory standards in the financial services industry.
• The ability to work collaboratively in a fast-paced environment.

What's on Offer

• Competitive annual compensation package
• Permanent role with opportunities for professional growth and career advancement.
• A collaborative and supportive company culture in the financial services industry.