L3 Desktop Support Engineer - Enterprise Firm- Multiple Headcounts 35k+

• Large Enterprise Firm- L3 support
• M365 Desktop support and Transformtation Projects
• Competitive Salary and Career Growth

Our client, an Enterprise firm, is seeking a skilled and customer-focused L3 Desktop Support Engineer to join their IT team. This role is critical in ensuring seamless end-user experience across M365 applications and Windows desktop environments. You will be responsible for troubleshooting, supporting, and optimizing Microsoft 365 services and desktop systems within a secure environment.

Key Responsibilities

• Provide level 2/3 desktop support for end-users, with a focus on Microsoft Office (Word, Excel, Outlook), trading systems, and other business applications.
• Build, configure, and deploy desktops/laptops for new joiners and equipment refresh cycles.
• Support video conferencing systems and meeting room technologies for daily operations and corporate events.
• Manage user moves (office relocations), ensuring seamless transition of IT equipment and connectivity.
• Lead PC migration projects (data migration, Windows OS upgrades) with minimal disruption to users.

Requirements

• At least 4 years of relevent hands on experience
• Inhouse background with organizations of 500+ users
• Hands on configuration in entire Microsoft 365 backbone architecture eg. (e.g., Exchange Online, SharePoint Online, Teams)
• Strong Knowledge in AD and Microsoft Intune
• Excellent communication and problem-solving skills
• Cantonese would be required