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Contract IT Onsite Engineer

Morgan McKinley Hong Kong
Full time Contract On-site HK$21k -25k pm

About the job

Job Responsibilities
  • Provide remote and on-site technical support for end-user workplace technology.
  • Support workstation hardware, applications, email, printers, mobile devices, and network-related services.
  • Troubleshoot and resolve incidents; escalate to Level 2-3 support when needed.
  • Follow and support IT Service Management processes and service target delivery.
  • Contribute to projects that improve organizational IT support and delivery outcomes.
  • Coordinate onboarding and offboarding (equipment preparation, distribution, and recovery).
  • Manage and verify monthly mobile/device billing accuracy and timely payments.
  • Collaborate with HR and departmental teams to streamline onboarding/offboarding workflows and improve user experience.
  • Maintain accurate records of IT assets (hardware, software licenses, accessories) using asset management systems.
  • Communicate and coordinate with vendors/suppliers for optimal pricing, delivery schedules, and service quality.
  • Assist with procurement procedures and IT operations when required.
  • Undertake other ad-hoc IT tasks as assigned.
Job Requirements
  • Strong technical troubleshooting skills and ability to resolve issues effectively.
  • Good customer service attitude and proactive, self-motivated working style.
  • Strong documentation skills and attention to detail.
  • Ability to work independently and collaboratively in a team environment.
  • Familiarity with core IT platforms/tools, such as:
    • Active Directory
    • Microsoft 365
    • Microsoft Intune
    • PowerShell
    • AWS/Azure workspace-related tools (e.g., workspace access)
    • iOS and Android support
    • macOS support
  • Proficiency in Englishand Chinese.
  • Experience with Generative AI (GenAI) is considered an advantage.
  • Compliance mindset regarding IT service management, IT risk & security policies, and standard procedures.