Contract Customer Experience Data Analyst

Key Responsibilities:

• Work as part of a group's customer experience functions to uplift our propositions and service qualities in all markets, supported by advanced customer data analytics.
• Work with large data sets to find insightful knowledge to help steer business actions
• Present customer data insights clearly and persuasively to various stakeholders
• Work with business units to administrate and monitor various Voice of Customers and NPS programs
• Be a custodian of customer experience data and ensure data accuracy, consistency, and compliance with reporting standards.
• Collaborate with other data owners and local business units for group-wide analytics endeavours

Experience:

• Degree holder with relevant degree
• Minimum 2 to 5 years of experience in Life insurance / Financial Services with hands-on data management experience
• Strong technical and analytical skills

Skills & Capabilities:

• Ability to interpret data, identify trends, and translate findings into actionable business insights
• Proven skills with data management and data visualisation tools; experience with AI/LLM is a plus.
• Skilled in customer research, CRM, and database management
• Agile and experimental mindset; enjoys data exploration
• Ability to connect data insights with business strategies to drive actional insights
• Strong interpersonal, communication and data storytelling skills
• Able to communicate insights effectively to stakeholders in diverse cultures and markets
• Cross-functional and cross-cultural stakeholder management
• Proficient in written and spoken English

If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to [email protected], or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.