Senior Business Analyst / Business Analyst (1-year contract)
Hays
Hong Kong
Full time
Contract
On-site
Competitive
About the job
Key Responsibility:
Qualifications & Experience:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
- Mainly handle the system revamp on the insurance Customer Services platform
- Analyse existing business processes and identify improvement opportunities with a customer-centric mindset. Including eliciting, analysing and validating business requirements with stakeholders, translating business needs into clear and traceable requirement documents.
- Review system design documentation to ensure functional and non-functional designs are customer-centric, comply with regulatory requirements and meet business objectives.
- Act as a liaison between cross-functional teams including product owners, UX/UI designers, developers, testing teams and business SMEs.
- Facilitate communications and manage conflicts between business users and IT.
- Identify key issues and risks throughout the project cycle
- Prepare a test scenario and test plan for user acceptance test execution, and support post- implementation.
- Prepare training materials and provide training to business users.
Qualifications & Experience:
- Bachelor degree required, preferably in Business Administration or Information Systems
- Minimum 3 years in the Life Insurance industry and a good understanding of life insurance operations, preferably with insurance Customer Services platforms
- Strong analytical and problem-solving capability
- Excellent communication and interpersonal skills to effectively collaborate with stakeholders
- Team player who is able to meet tight deadlines
- Understanding of Agile or Scrum methodologies for software development and project management.
- Experience in system revamp projects is advantageous
- A strong sense of UX design and familiarity
with digital customer experience is a plus
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.