Helpdesk Support - Leading Life Insurance Company - J12962

Our client is a leading insurance company in the Asia-Pacific region. The company provides a wide range of insurance products and services, including life insurance, health insurance, and general insurance. The company is looking to hire an IT Support Engineer in Hong Kong.

Responsibilities:

1. Provide technical support to end users for hardware, software, and network issues.
2. Manage hardware and software inventories.
3. Collaborate with management to identify and resolve IT trends.
4. Provide technical support for audiovisual systems.
5. Deliver remote and on-site support for various devices and services.
6. Perform workstation setup and relocation tasks.
7. Assist in configuring meeting rooms for teleconferencing.
8. Escalate complex issues to the appropriate party.
9. Share knowledge through articles, training, and forums.
10. Collaborate with IT teams to manage incidents, changes, and problems.
11. Create and deliver reports to communicate IT performance and compliance.
12. Perform other ad-hoc IT tasks as assigned.
13. Troubleshoot, configure, and maintain audiovisual systems.

Requirements:

1. 2-3 years of experience in IT Helpdesk Support.
2. Diploma or degree in Computer Science or Information Technology.
3. Familiarity with ServiceNow and Microsoft Intune.
4. Knowledge of various IT equipment and applications.
5. Excellent communication skills in English.

If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Harry Tsang at [email protected] and put Helpdesk Support - Leading Life Insurance Company - J12962 in the subject header.

Data provided is for recruitment purposes only.

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