Associate - Client Services, Operations Division

Company Introduction:

We're home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:
Client Centricity as one of the strategic execution pillars, we are looking for a motivated Associate to join our Derivatives Client Services team.

Job Duties:

Job Responsibilities:

• Responsible for the client enquiries function for Derivatives markets, ensuring that client enquiries are handled promptly and professionally
• Manage critical daily tasks on derivatives operations, including processing client on-boarding, reviewing technical tests and collaborating with other teams on scheduling rollout. Other operational tasks include maintenance of client databases, billing handling, device and updating relevant areas of HKEX website
• Identify opportunities for process improvement and automation to increase efficiency, reduce costs and improve overall operational performance
• Collaborate with other teams to complete user acceptance tests

Job Requirements:

• University degree or higher in finance, computer science, statistics, or a similar subject
• 4 years or more of work experience in the financial industry, with a preference for roles related to derivatives operations (client on-boarding, technical testing and hotline). Candidates with less relevant experience may be considered for the "Officer" level
• A team-player attitude and ability to develop strong relationships
• Strong organizational skills, task prioritization, attention to detail, and problem-solving skills
• Knowledge in securities with exposure to Hong Kong and Mainland cash and derivatives markets
• Have an excellent command of both written and spoken English and Chinese
• Proficiency in Microsoft Excel
• Proficiency in VBA Programming and Microsoft Power BI is a plus

HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

Location:
HKEX - Exchange Square

Shift:
Standard - 40 Hours (Hong Kong SAR)

Scheduled Weekly Hours:
40

Worker Type:
Permanent