Head of Platform Growth & Operations Algorithms (eCommerce BG Required)
Hays
Hong Kong
Full time
Permanent
On-site
Competitive
About the job
Your new company
Our client is a rapidly growing technology-driven organisation investing heavily in data science, algorithm innovation, and intelligent customer engagement and data-driven growth as key business drivers. As part of their continued expansion, they are seeking a Head of Platform Operations Algorithm to lead a high-performing team focused on customer lifecycle management, retention strategies, personalisation, and intelligent decision-making capabilities that support long-term business growth.
Your new role
What you'll need to succeed
What you need to do now
If you're interested in this exciting opportunity, please don't delay and click APPLY NOW. For more information, please contact Kelvin Chu at [email protected].
Our client is a rapidly growing technology-driven organisation investing heavily in data science, algorithm innovation, and intelligent customer engagement and data-driven growth as key business drivers. As part of their continued expansion, they are seeking a Head of Platform Operations Algorithm to lead a high-performing team focused on customer lifecycle management, retention strategies, personalisation, and intelligent decision-making capabilities that support long-term business growth.
Your new role
- Define and drive the platform operations algorithm roadmap aligned with customer growth, engagement, retention, and business objectives.
- Lead a team of professionals to develop customer lifecycle, retention, and engagement strategies through data and algorithmic solutions.
- Build and enhance recommendation, segmentation, and personalisation capabilities to improve user experience and business performance.
- Design predictive models to support churn prevention, customer value improvement, and operational decision-making.
- Collaborate closely with Product, Marketing, Operations, and Technology teams to solve business challenges through data-driven solutions.
- Drive A/B testing, experimentation, and performance optimisation initiatives.
- Leverage customer and operational data to identify behavioural insights and business opportunities.
- Explore emerging AI and machine learning technologies that can enhance customer experiences and operational efficiency.
- Act as the technical leader for platform operations algorithms while contributing to the broader data and AI strategy.
What you'll need to succeed
- Master's Degree or above in Statistics, Mathematics, Computer Science, Data Science, Engineering, or a related quantitative discipline.
- Strong experience in Data Science, Algorithm Development, Machine Learning, Customer Analytics, Recommendation Systems, Personalisation Platforms, or related fields.
- Strong background in high-traffic E-commerce, Marketplace, Consumer Internet, AdTech, Gaming, or other large-scale/regional digital platforms is a must.
- Experience building recommendation systems, customer segmentation models, retention models, churn prediction solutions, personalisation engines, or behavioural analytics capabilities.
- Strong knowledge of predictive modelling, statistical analysis, optimisation techniques, experimentation, and customer behaviour analytics.
- Proven experience using data and algorithms to improve customer acquisition, engagement, retention, conversion, or customer lifetime value.
- Exposure to AI, Generative AI, intelligent automation, or emerging technologies would be advantageous.
- Strong business acumen, stakeholder management, and leadership skills.
- Fluency in English and Chinese (Cantonese and/or Mandarin), with a valid Hong Kong work permit is a must.
What you need to do now
If you're interested in this exciting opportunity, please don't delay and click APPLY NOW. For more information, please contact Kelvin Chu at [email protected].