Business Analyst (insurance), contract
About the job
Responsibilities:
Conduct end-to-end business analysis and facilitate workshops to define business requirements and support product roadmap planning.
Gather, analyze, and document requirements from multiple business units, and translate them into clear and detailed user stories.
Collaborate with business and technology stakeholders to identify issues, understand key business needs, and build a prioritized backlog based on business value.
Work closely with UX/UI teams to ensure usability considerations are captured and accurately reflected in the requirements and proposed solutions.
Assess the feasibility and impacts of proposed designs, features, and solutions from both business and technical perspectives.
Lead and facilitate backlog grooming and refinement sessions with development teams to ensure requirements are well understood and ready for delivery.
Act as a key liaison between business units and delivery teams, providing timely clarifications and ensuring smooth, transparent communication.
Contribute as part of a high-performing solution delivery team (including Business/Tech BAs, Developers, and Product Owners) to drive initiatives and implementations across markets.
Requirements:
Bachelor's degree in a relevant discipline (such as Business, Information Systems, or related fields).
Minimum 5 years of experience in insurance domain, in a business analysis or similar role.
Strong knowledge of insurance, with exposure to claims operations considered a distinct advantage.
- Solid experience working on customer-facing digital platforms, such as mobile apps or web-based applications.
Solid understanding of Agile methodologies and hands-on experience with Agile tools such as JIRA and Confluence.
Proven experience acting as a domain subject matter expert (SME) in delivering key projects using Agile practices.
Self-motivated, able to manage multiple tasks and priorities, and perform effectively under pressure.
Strong analytical and problem-solving skills, with high attention to detail and sound business judgment.
Excellent interpersonal and communication skills, with demonstrated ability to manage and influence diverse stakeholders.
Excellent communication skills in both Cantonese and English are essential.
