A Leading life insurer - Insurance Solutions Centre Officer

The Company

A Leading life insurer - Policy Life admin (up to 28k)

The Role

• Perform services for customers and sales channel personnel e.g. agents, brokers, IFA, bank partners at remote Customer Centres
• Execute additional tasks like handling frontline counter enquiries, preparing replies to letters, emails, faxes, quotations, retrieval of documents, preparation works for accounts analysis
• Assist in checking and proceeding New Business application pre-approval acceptance for all new business application submission at remote Customer Centres
• Promoting Company products to new prospects
• Collect and express concerns, feedbacks and suggestions from customers and help to improve overall satisfaction
• Provide initiatives towards improving existing operating practices (drafting procedures and processes)
• Express concerns and suggestions regarding employee satisfaction and help to improve overall satisfaction within the team
• Responsible for the timely and correct follow up on complaints and requests from customers
• Be proactive and alert of the correct use of the software and hardware in use with the team
• File all related documents properly
• Comply with all company guidelines

Your Profile

• University degree holder
• Proficient in Cantonese, English and Mandarin
• Depends on position. Between 1-5 years work experience in financial institutions, preferably with experience in Bank or Customer Service area
• Excellent Customer Service and Telephone manners
• Excellent communication skills and problem-solving abilities
• Good organizing and planning skills
• Industry-wide recognized certificate(s) of insurance studies
• IIQE papers 1, 3 & 5

Apply Today

To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.

Reference No. 67010-0013460680

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