Customer Experience Associate, Fintech (17-20K)
Morgan McKinley
Hong Kong
Full time
Permanent
On-site
Competitive
About the job
What You'll Be Driving
- Frontline Customer Experience: Serve as the primary point of contact, delivering fast, helpful support across phone, email, and live chat.
- Technical Problem-Solving: Identify, diagnose, and troubleshoot customer issues to ensure seamless resolution.
- Feedback Loop & Product Insights: Capture customer feedback, document emerging product issues, and share actionable insights with internal product and operational teams.
- Cross-Functional Collaboration: Partner closely with Operations to track, escalate, and resolve complex technical cases.
- Strategic Input: Translate ground-level feedback, support reports, and market trends into practical recommendations for management.
- Proactive Operator: You take true ownership of outcomes and operate with a founder mindset-not just as a coordinator.
- Decisive & Adaptable: You thrive in fast-paced environments and can make sound decisions even with partial information.
- Problem-Solver: You are energized by complex challenges at the intersection of payments, hospitality, and customer experience.
- Experience: 0-1 years of experience in customer support or client success (fresh graduates are strongly encouraged to apply).
- Communication: Exceptional written and verbal communication skills.
- Execution: Strong multitasking abilities, attention to detail, and a structured approach to prioritizing in a high-growth environment.
- Mindset: Highly customer-centric with a positive, solutions-oriented attitude.
- Flexibility: Willingness to work flexible hours, including weekends or shift arrangements.
- Prior experience in Fintech, Payments, Hospitality Tech, or a high-growth marketplace.