ARM Team Lead - International Private Bank

A leading international private bank is seeking an experienced Assistant Relationship Manager (ARM) Team Lead to support its growing Greater China business in Hong Kong.

This is an excellent opportunity for a senior private banking professional to take on a leadership role, overseeing a team of ARMs while partnering closely with Relationship Managers to deliver exceptional service to high-net-worth and ultra-high-net-worth clients.

• Lead and manage a team of Assistant Relationship Managers supporting the Greater China client segment.
• Provide guidance, coaching, and mentorship to team members to ensure high service standards and professional development.
• Partner with Relationship Managers to deliver seamless client servicing and support.
• Act as an escalation point for complex client enquiries and operational matters.
• Monitor team capacity, resource allocation, leave coverage, and workflow management.
• Ensure adherence to regulatory requirements, internal controls, and compliance policies.
• Drive operational efficiency and best practices across the team.
• Conduct performance reviews, identify training needs, and support promotion and succession planning initiatives.
• Foster a positive team culture and actively contribute to employee engagement and retention.

• Experience within Private Banking or Wealth Management, with a strong background in client servicing and account management.
• Prior people management or team leadership experience is highly preferred.
• Strong understanding of private banking products, processes, and operational workflows.
• Excellent communication and stakeholder management skills.
• Fluency in Mandarin and English is essential to support Greater China clients. Cantonese is advantageous.