Customer Service (digital banking)

• Multi-country digital banking group
• Great working culture

About Our Client

They specialize in providing innovative solutions to clients in the Banking & Financial Services sector.

Job Description

• Providing exceptional customer service and addressing client inquiries promptly and accurately.
• Supporting sales operations by ensuring accurate order processing and timely delivery coordination.
• Maintaining and updating customer records in the internal database system.
• Collaborating with internal teams to optimize client satisfaction and resolve issues efficiently.
• Preparing reports and documentation to support operational and sales activities.
• Assisting in the development and improvement of customer service procedures and workflows.
• Monitoring customer feedback and providing actionable insights to improve service quality.
• Ensuring compliance with company policies and industry regulations in all customer interactions.

The Successful Applicant

• A strong understanding of customer service principles and practices.
• Experience in sales support or operational roles, preferably within the Banking & Financial Services sector.
• Excellent communication and interpersonal skills to interact with clients and internal teams effectively.
• Proficiency in using relevant software tools.
• A detail-oriented mindset with the ability to manage multiple tasks and deadlines efficiently.

What's on Offer

• A competitive salary range.
• Opportunities to work within the dynamic Technology & Telecoms industry.
• Potential for professional growth and skill development in the Banking & Financial Services sector.