Application Support Engineer

Overview

• You will perform and automate daily morning system health check and perform continuous real-time monitoring of production systems
• As a support analyst, you will act as a link between developers, project managers, operations, traders and external brokers/exchanges, ensuring appropriate information flow when implementing business requests and investigating problems relating to the production environment.
• You will maintain technical/user documentation/confluence for new/existing systems.
• You'll gain a thorough understanding of the entire company's trading, Order Management Systems (OMS), market data, static data and settlement/clearing systems and workflows.
• As a part of our support team, you will identify opportunities for improving reliability and usability through the use of technology.

What we are looking for

• Preferably degree qualified professional with a major in Computer Science, or related technical discipline.
• Must have experience in the Financial Industry particularly around trading, market data, OMS, FIX protocol and other related systems - minimum two years.
• Preferably have an understanding of financial market, instruments, and market data across equities and derivatives.
• Must have the ability to communicate clearly and effectively with a range of technical and non-technical stakeholders.
• Must be able to work under pressure with changing priorities in a trading room environment.
• Demonstrate high level of attention to detail, desire to identify and drive operational and technical improvements within the Susquehanna environment.

Desirable Skills

• Experience supporting a trading room environment and working with closely with traders.
• Experience working with market data.
• Experience working on the Linux or Windows operating systems
• Technical skills in bash and python scripting. Optional - PowerShell, VBA, C# and/or other programming languages.
• Knowledge of Network fundamentals is a good to have.
• A working knowledge of messaging middleware.
• Demonstrated desire for continuous problem solving and process improvement.