Director, IT Service Desk Management - Luxury Hospitality, Hong Kong

A globally renowned, luxury hospitality brand are seeking a Director level candidate to lead their IT Service Desk Management team globally.

Candidates should have vast experience setting up IT Support operations in various geographical locations and be competent running medium sized teams, approx. 30 headcount.

Other experience required / responsibilities are as following:

1. Design target operating model for service desk management and set global strategy
2. Demonstrable experience building teams from scratch
3. Build service desk governance and frameworks for the group
4. Set-up 24/7 IT support capability for the organisation globally (follow the sun)
5. ITIL certification is crucial
6. Deep exposure running IT budgets at regional / global level

For more information, please contact [email protected]