Command Centre Operator- Large Scale MNC- Competitve Salary and Benefits

• Leading Global MNC and Transformation Projects
• Large Scale Stakeholder Exposure across APAC
• Competitive Salary and Benefits

We are looking for a Command Center Operator to join HSBC's Enterprise Infrastructure team in Hong Kong, providing first-line monitoring, incident triage, and recovery for IBM Z and/or IBM i mainframe environments in a 24/7 global operation.

Key Responsbilities

• Provide first-line monitoring of the mainframe environment (IBM Z / IBM I) across APAC and global infrastructure.
• Detect, triage, and escalate incidents, determining whether to initiate Major Incident Management (MIM) escalation or execute local recovery actions.
• Rotate across 7x24 shift patterns (Day, Evening, Night) in a structured multi-day block rotation.
• Execute straightforward recovery actions as per documented procedures; escalate to crisis protocols for critical incidents
• Perform system console monitoring, respond to alerts, and manage job queues.

Key Requirements

• Experience: 1-3 years of experience in infrastructure operations, command center, or mainframe/iSeries environments.
• Mainframe Knowledge: Practical operational knowledge of IBM Z and/or IBM i (iSeries/AS/400) - including console monitoring, job scheduling, and system interaction.
• Language: Fluent in Cantonese and English (written and spoken) - essential for daily team communication and coordination with global support teams.
• Shift Work: Willingness to support 7x24 shift operations on a rotating schedule (Day, Evening, Night).
• Operational Mindset: Reliable, disciplined, and process-oriented - focused on shift execution rather than deep engineering or architecture.
• Basic English and Chinese would be an advantage