Senior Associate (Customer Service)

HKMC Annuity Limited, a wholly-owned subsidiary of The Hong Kong Mortgage Corporation Limited, is an authorized insurer to carry on long term insurance business and facilitate retirement financial planning through the provision of annuity products in Hong Kong.

Job Descriptions:

1. To handle hotline enquiries regarding HKMCA’s product and services, and conduct post-sales calls;
2. To support customer service centres and handle written reply with respective to customer concerns and requests;
3. To provide excellent end to end service with customer-oriented mindset and respond to customer feedback in a professional and timely manner;
4. To provide appropriate solutions and alternatives, manage customer dissatisfaction and handle complaint cases assigned by supervisors;
5. To commit to departmental service standards and key performance indicators;
6. To proactively study relevant industry trends, regulatory changes and make enhancement recommendations where necessary; and
7. To perform ad hoc tasks as assigned by supervisors from time to time.

Requirements:

1. Degree holder in Business Management, Communications or related disciplines;
2. Insurance Intermediaries Qualification Paper 1 & 3 is a must. Other professional insurance qualification (e.g. FLMI or ACS) is an advantage;
3. A minimum of 3 years’ relevant experience in customer service and life insurance operations;
4. Familiar with policies, guidelines and regulatory requirements for life insurance;
5. Excellent customer-service mindset with effective interpersonal and communication skills;
6. Good command of both written and spoken English and Chinese, including Putonghua;
7. Strong sense of responsibility, detail-oriented, self-motivated, able to work under pressure and provide deliverables in a timely manner; and
8. Strong analytical, communication, problem solving and presentation skills.

(Candidates with more experience will be considered as Assistant Manager.)

Interested parties please send your full resume stating your current and expected salary by 23 June 2026.

Please visit https://www.hkmca.hk/eng/about_us/careers.html for other application methods.

Please ensure that all information provided to the HKMCA is accurate, complete and updated. Data provided which is inaccurate, misleading or incomplete may influence the process and outcome of the recruitment exercise. Please read the HKMCA Personal Information Collection Statement for Recruitment of Prospective Staff Members and Licensed Individual Insurance Agents at the HKMCA website before completing the application form. Personal data collected will be used for recruitment purposes only. Candidates not invited for interview within 8 weeks may consider their application unsuccessful.