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IT infrastructure specialist, Contract

Morgan McKinley Hong Kong
Full time Contract On-site Competitive

About the job

Responsibilities
  • Support the day-to-day operation, maintenance and continuous improvement of enterprise-wide IT infrastructure and related services across Hong Kong, Mainland China and overseas offices.
  • Assist regional offices in aligning their infrastructure, cybersecurity practices and IT operations with headquarters' standards and applicable regulatory requirements.
  • Plan and monitor infrastructure capacity in line with business growth, service-level performance and operational requirements.
  • Manage the renewal and administration of IT-related contracts, including end-user devices, network circuits, hardware, software and facilities maintenance services.
  • Maintain accurate records of IT assets, equipment and inventory.
  • Support periodic user-access reviews and audits relating to system access controls.
  • Develop, review and maintain IT policies, standards, procedures and controls throughout the infrastructure lifecycle.
  • Establish service and project-quality metrics, monitor project progress and provide regular updates to management.
  • Conduct quality checks on project deliverables and ensure that agreed standards and timelines are met.
  • Improve business-as-usual infrastructure management processes, internal controls and operational efficiency.
  • Manage and coordinate third-party service providers, infrastructure vendors and outsourcing partners.
  • Coordinate testing, solution implementation, issue resolution, contingency exercises and business continuity drills with internal teams and regional offices.
  • Prepare the required documentation and supporting evidence for internal, head-office and regulatory audits.
  • Promote consistent IT security practices and frameworks across regional networks.
  • Work closely with infrastructure, applications, facilities, finance, procurement, head-office and business-unit stakeholders.
  • Facilitate collaboration among internal teams, overseas offices, external organisations and technology vendors, particularly for connectivity and infrastructure services.
Requirements
  • Higher Certificate, Diploma or equivalent qualification in Information Technology, IT Security, Computer Science or a related discipline. A bachelor's degree is preferred.
  • At least 5 years of experience in IT, with exposure to IT infrastructure, IT operations, service management or vendor management.
  • Practical understanding of network, end-user computing and related IT infrastructure products.
  • Experience managing technology vendors, outsourcing partners, service providers and IT contracts.
  • Familiarity with IT asset and inventory management.
  • Basic knowledge of relevant regulatory, cybersecurity, risk-management and compliance standards, preferably within the banking or financial-services sector.
  • Ability to identify and manage operational and service-delivery risks.
  • Strong analytical, problem-solving and decision-making skills, with the ability to develop practical solutions.
  • Good planning and coordination skills, including the ability to manage multiple priorities, resources and stakeholders.
  • Strong communication, presentation, issue-reporting and stakeholder-management abilities.
  • Proactive, collaborative and customer-focused approach.
  • Ability to communicate complex technical matters clearly and concisely.
  • Proficiency in written and spoken English, Cantonese and Mandarin.