Officer / Senior Officer, Claims (General Insurance - Motor focus)
Dah Sing Financial Group
Hong Kong
Full time
Permanent
On-site
Competitive
About the job
About Dah Sing Group
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.
Job Responsibilities:
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.
Job Responsibilities:
- Handle Motor insurance claims from initiation to resolution
- Verify, investigate and assess validity of claims
- Liaise with customers and service providers
- Negotiate settlements with third party claimants
- Attend Small Claims Tribunal
- Answer claims hotlines and general telephone enquiries
- Provide quality service to customers in accordance with the service standards
- Assist in ad hoc projects and UAT as assigned by supervisors
- Bachelor's degree in Business Administration or related disciplines
- (non-degree holder with relevant experience will be also considered)
- Fresh graduates will be considered
- Relevant experience in general insurance industry will be definitely an advantage
- Professional insurance qualification (e.g. IIQE / ACII / ANZIIF) will be an advantage
- Good command of both written and spoken English and Chinese
- Good communication and analytical skills
- Good computer skills