Manager / Associate Director - Claims Transformation & Core Insurance Systems

KPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients' needs and their industries. Not only do we have an overriding commitment to provide the highest quality services for our clients, but we also strive to become a responsible corporate citizen that has a positive impact on our environment and community. At KPMG, you'll translate insights into action and reveal opportunities for all-our teams, our clients and our world.

Service Line Overview

KPMG Hong Kong Advisory is experiencing strong growth in claims transformation and claims systems implementation across the insurance sector. We are seeking a Manager / Senior Manager to join our Financial Services Advisory team to lead and deliver complex claims transformation programmes for clients in Hong Kong and across Asia.

This role will suit a consulting or industry professional with hands-on experience in claims transformation, claims systems implementation, or core policy administration systems delivery, and familiarity with leading insurance platforms such as Guidewire, Bravura Solutions, Linedata, Sapiens, or Riskcovry.

Key Responsibilities

• Lead end-to-end claims transformation and claims systems implementation projects for both individual and group insurance, from strategy and design through to implementation and post-go-live optimization.
• Manage client engagements, including project planning, governance, stakeholder management, issue resolution, and reporting to senior client sponsors and KPMG leadership.
• Translate business requirements into target operating models, process designs, and functional specifications for claims and policy administration systems.
• Work closely with technology vendors and client IT teams to design and implement digital insurance platforms.
• Oversee configuration, integration, testing, and migration activities for claims and core policy admin systems, ensuring delivery quality and alignment with regulatory, risk, and control requirements.
• Lead business analysis, requirements workshops, and user story definition for claims processes, FNOL, assessment, settlement, and interaction between policy, benefit, provider and claim information.
• Design and implement performance dashboards, MI/BI reporting, and controls to improve claims efficiency, accuracy, and customer experience.
• Support business development activities, including proposal writing, solution design, and development of thought leadership materials for claims transformation.
• Coach and develop junior team members, providing guidance on delivery quality, stakeholder management, and consulting skills.
• Contribute to the growth of the claims transformation and insurance advisory practice in Hong Kong and the wider Asia region.

Experience & Background

• Bachelor's degree or above in Business, Finance, Information Systems, Engineering, or related disciplines.
• Professional qualifications such as PMP, PRINCE2, Agile/Scrum, or insurance-related certifications are an advantage.
• 5+ years in consulting or industry roles focused on claims transformation, claims systems implementation, or core policy administration systems.
• Strong experience delivering projects involving Guidewire, Bravura Solutions, Linedata, Sapiens, Riskcovry, or similar insurance technology platforms.
• Proven track record managing medium to large-scale transformation projects, including multi-vendor delivery environments and complex stakeholder landscapes.
• Solid understanding of insurance claims processes and policy administration, with exposure to multiple product lines (e.g. general insurance, life insurance, health, bancassurance).
• Experience working with clients in Hong Kong, and preferably exposure to markets such as Singapore, Vietnam, Malaysia, and Indonesia.
• Strong project management skills, including planning, risk management, financial management, and status reporting.
• Excellent communication, facilitation, and presentation skills in English; Chinese language skills are an advantage.
• Ability to work collaboratively in cross-functional, cross-border teams and to build strong relationships with clients, technology vendors, and internal stakeholders.
• Demonstrated problem-solving skills, analytical thinking, and ability to translate business needs into practical solution designs.
• Familiarity with regulatory and compliance requirements relevant to insurance and financial services in Hong Kong and the region.
• Based in Hong Kong, with willingness to travel to regional markets as required for client engagements

About KPMG

At KPMG China, we are committed to being an equal opportunity employer, with zero tolerance for any form of discrimination against any persons. It is important for us to create an inclusive, diverse and agile workplace for our people to develop and thrive at both a personal and professional level.

We strive to make ESG (environmental, social and governance) a watermark running through our organisation; from empowering our people to become agents of positive change, to providing better solutions and services to our clients to help them achieve their ESG goals. View Our Impact Plan to learn more about our ESG commitments and progress across four key pillars - Governance, People, Planet and Prosperity - and how we make a positive impact on our people, environment and society.

We encourage you to come as you are, and we welcome all qualified candidates to apply, and hope you unlock opportunities with us. Visit KPMG China website for more company information.

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