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Project Manager

TEKsystems Hong Kong Hong Kong
Full time Permanent On-site Competitive

About the job

  • Join a leading global retailer undergoing a significant digital transformation journey
  • Work on strategic initiatives across customer engagement, data, and AI-enabled solutions
  • Be part of a multi-year roadmap offering long-term project stability and career growth opportunities
Our client, a leading global retail organization, is seeking an experienced Project Manager to support a strategic customer engagement and digital transformation programme. This role will lead cross-functional initiatives spanning customer platforms, CRM, data integration, and AI-enabled business capabilities.
Working closely with business and technology stakeholders, you will drive project delivery, manage key initiatives, and help shape the future of customer engagement through data-driven and innovative solutions.

Key Responsibilities
  • Lead end-to-end project delivery across customer engagement and digital transformation initiatives
  • Partner with business and technology teams to define requirements, priorities, and roadmaps
  • Manage project timelines, risks, dependencies, and stakeholder communications
  • Coordinate cross-functional teams, vendors, and regional stakeholders
  • Support initiatives involving CRM, customer data, enterprise platforms, and AI-enabled solutions
  • Ensure projects are delivered successfully while aligning with business objectives
Requirements
  • Proven Project Management experience delivering business and technology projects
  • Experience in digital transformation, CRM, customer engagement, data, or enterprise platform initiatives
  • Strong stakeholder management and communication skills
  • Experience managing projects involving multiple systems, integrations, and business teams
  • Strong organizational, analytical, and problem-solving capabilities
  • Ability to work effectively in a fast-paced, collaborative environment
Preferred Experience
  • Retail, eCommerce, customer engagement, loyalty, or marketing technology projects
  • Exposure to customer data platforms, CRM, analytics, or AI-driven business initiatives