Service Delivery Manager (Finance Experience), 40K

We are seeking a talented Service Delivery Manager to lead end-to-end IT service delivery ensuring high-quality performance against SLAs, strong client engagement with financial firms for one of our most sizeable listed clients.

Your new role

• Serve as the contact point for client on all service delivery matters, ensuring clear communication and strong relationship management
• Monitor and manage SLAs and KPIs, ensuring all contractual service commitments are consistently met or exceeded
• Coordinate cross-functional teams including helpdesk, onsite support, and external vendors to ensure seamless service delivery
• Ensure compliance with ITSM processes, including Incident, Problem, and Change Management
• Manage customer experience, including feedback handling and VIP user support
• Support ITSM maturity initiatives and drive adoption of tools such as ServiceNow

What you'll need to succeed

• Proven experience in service delivery management or IT operations and technical support
• Strong understanding of ITSM frameworks, preferably ITIL-certified or equivalent experience
• Demonstrated experience managing SLAs, KPIs, and service reporting
• Excellent stakeholder management, communication, and client-facing skills
• Hands-on experience with ServiceNow or similar ITSM platforms is highly preferred
• Strong problem-solving ability with a proactive and customer-focused mindset

What you need to do now

If you fulfil all the qualifications mentioned above and have the drive to succeed or are interested in similar roles within Information Technology Sector, please contact me with an attached CV at [email protected]