Associate, Specialist, Contact Centre, Consumer Banking Group Operations
DBS Bank (Hong Kong) Limited
Hong Kong
Full time
Permanent
On-site
Competitive
About the job
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
Location:
Two Harbour Square
Job:
Customer Service
Schedule:
Regular
Employee Status:
Full time
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- Provide exceptional customer service and support to clients through the contact center, ensuring a seamless and positive experience
- Effectively handle a high volume of customer inquiries, complaints, and requests across various banking products and services
- Demonstrate strong problem-solving skills to identify and resolve customer issues in a timely and efficient manner
- Collaborate with cross-functional teams to gather and analyze customer feedback, identify areas for improvement, and implement solutions
- Continuously enhance your knowledge and skills to stay up-to-date with the latest banking products, services, and industry trends
- Contribute to the development and implementation of contact center strategies and initiatives to drive customer satisfaction and operational efficiency
- Leverage your expertise in contact center management and familiarity with AI-driven technologies to enhance the customer experience
- Minimum 3-5 years of experience in a customer-facing role, preferably in a contact center or similar environment
- Demonstrated track record of delivering exceptional customer service and resolving complex issues
- Strong communication and interpersonal skills, with the ability to effectively interact with customers and cross-functional teams
- Proficient in data analysis and problem-solving, with the ability to identify trends and implement data-driven solutions
- Familiarity with contact center operations, including call handling, quality assurance, and performance management
- Proven experience in leveraging AI-driven technologies to enhance the customer experience
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
Location:
Two Harbour Square
Job:
Customer Service
Schedule:
Regular
Employee Status:
Full time