Responsibilities:
- Handle and resolve customer queries and requests via phone and email on investment products and services in a professional manner with tactful customer service skills.
- Design FAQs & scripts, prepare SOP and provide training during new product launch.
- Handle verbal & written customer complaints from customers via phone and email.
- Collect and analyse feedback from customer and provide system enhancement/solution.
- Perform UAT and system testing before launching new products and services.
- Coordinate BCP situations with internal stakeholders when necessary.
Requirements
- 3-8 years experience in frontline customer service, experience in investment areas is strongly preferred, more experience will be considered as Associate Manager.
- Holder of HKSI paper 1, 7 & 8 (Econ related majors can waive 7&8).
- Shift duty(night shift) will be required.
- Strong communication skills, and able to work under pressure.
- Good command of written and spoken English and Cantonese, fluency in Putonghua a plus.
Applicants who are not invited for an interview within the 8 weeks after submission of application may assume their applications unsuccessful. We may review applications received for suitability for other posts within the Company. All personal data provided will be treated in strict confidence and used strictly for recruitment-related purposes only. We shall retain the personal data of unsuccessful applicants for a period of 24 months upon receipt of such application.