Responsibilities
- Review and ensure solid understanding of client requirements and compliance with the banks Service Level Agreement.
- Maintain good and regular contact with clients to obtain feedback on service levels.
- Ensure customer satisfaction, take ownership for solutions.
- Facilitate query handling to ensure timeliness and accuracy of responses.
- Ensure effective and timely client communication on areas of client impact, including Market Bulletins, questionnaires, operations queries etc
Requirements
- > 10 years of relevant experience in Custody
- Cantonese / Mandarin is mandatory
- Have knowledge on CCASS, SFC Rules, SFO and HKICL
- Be familiar with the market trend and new product / system development of local and foreign securities market
If you are interested in finding out more about this career opportunity, please email your resume to Wanny Soh, wannysoh@puresearch.com