Assistant Technical Services Manager (Deskside - VIP) - Information Technology

Responsibilities

• Work with Deskside Management Services (DMS) team to resolve VIP users issues relate to technology such as MS Windows workstation, MS Office, MS Teams, anti-virus, EDR/XDR, MDM, Mobile Apps, Virtual Patching, Encryption, OS patch/update, printing, Webex/MS Teams.
• Perform technology regular tasks such as generate reports, technical setup, review, sizing/optimization, update/upgrade, performance reporting, permission review of various end user systems
• Documentation preparation such as baseline document, operation guideline, standard form.
• Communicate with vendors for product updates, life cycle management, pricing, ordering, delivery and charging back to user departments.
• Assist manager to evaluate technologies such as new hardware/services, MS O365/M365, Sharepoint
• Work with other deskside and endpoint team members on Anti-Virus, DLP, APT, encryption, virtual patching tasks.

Requirements

• Bachelors degree in Computer Science or related field or equivalent work experience.
• Minimum 4 years of working experience on VIP support on endpoint technologies in an environment with around 30 users.
• Very strong communication and problem solving skills.
• A good team player
• Very fluent in spoken Cantonese/English and written English.
• Good understanding of endpoint technologies such as MS Windows workstation, MS Office, O365/M365, MDM.
• Expected to work off hours on demand
• Preferred:
  • Previous working experience in local banks
  • ITIL certification
  • Cyber Security training with CISSP/CISA certification