We are seeking a Client Documentation Manager in Hong Kong at the VP level. The position reports to the Head of Client Documentation and is responsible for ensuring rigorous onboarding standards, robust documentation controls, and adherence to regulatory requirements.
Key Responsibilities
- Conduct comprehensive pre-onboarding reviews across multiple account types to confirm compliance with internal standards.
- Assess system-generated name screening results as the first line of control and determine escalation to Compliance where appropriate.
- Execute accurate data capture, validation, and reconciliation within the Core Banking system.
- Perform independent callbacks with Front Office to verify changes to client contact details.
- Support signature verification and documentation integrity controls.
- Manage ad hoc operational tasks stemming from business or regulatory needs.
- Collaborate with business stakeholders and functional heads to meet service-level commitments.
- Coach new team members on onboarding workflows, documentation standards, and control practices.
- Contribute to continuous improvement initiatives, including policy updates and process redesign.
- Escalate issues promptly with clear context and remediation proposals.
- Monitor regulatory developments and translate requirements into documented procedures.
- Partner with Compliance to meet regulatory obligations relating to client documentation.
- Adhere to internal policies, operating procedures, and controls to mitigate financial and reputational risk.
- Assist in drafting, updating, testing, and certifying procedures and controls; escalate deficiencies where identified.
- Provide urgent reporting and data extraction support as backup to the Department Head.
Qualifications & Experience
- Minimum 8 years of hands-on experience in account opening and client onboarding, preferably within Private Banking; familiarity with complex structures, including trusts.
- Strong knowledge of AML/KYC requirements and APAC regulatory practices.
- High proficiency in Microsoft Excel.
- Demonstrated self-starter with the ability to work independently and perform under pressure.
- Collaborative mindset with strong team orientation.
- Adaptable to system enhancements, policy changes, and new assignments.
- Excellent communication and interpersonal skills; effective engagement with Front Office stakeholders.
- Fluency in written and spoken English and Chinese (Cantonese and Mandarin).
If you are interested in this role or any other related opportunities, please send your profile to tristan.pang@interfillgroup.com.